Konsumen Cerdas Paham Perlindungan Konsumen hope every person to be a savvy consumer who is not easily swayed by sweet promises of the seller. But it is not easy being a smart consumer in the midst of the market and the high demand of consumers. To be a savvy consumer, you can read this article.
Why should a Smart Konsumen Cerdas Paham Perlindungan Konsumen
Widespread circulation of goods and / or services in the market make misled consumers to choose according what is seen is not necessary or desirable. To avoid yourself from negative excess use of a product, the consumer should be careful in selecting the goods / services to be consumed.
Through means of this information, consumers are expected to enhance their understanding of their rights and obligations. Tersosialisasinya tips savvy consumer as consumer social responsibility, to encourage the growth of a community of savvy consumers and consumer motivator in the environment that is expected to be free of negative excess consumption of goods / services that do not comply with the Health, Security, Safety and Environment (K3L).
Who are the consumers??
Every consumer is the consumer of goods and / or services available in the community, both for the benefit of yourself, your family, other people, and other living beings and not for sale.
Critical and courageous fight for their rights if the goods / services purchased not in accordance with the required standards and in accordance with the agreement, but consumers also have to understand their obligations.
As consumers, we are entitled to:
- Get the comfort, security and safety
- Choose the goods / services to be used
- Obtain correct information, clear and honest about the condition and security of goods and / or service
- Heard their opinions and grievances
- Getting Advocacy
- Receive guidance
- Treated or serviced properly and honestly and not discriminatory
- Redress / compensation
In addition, it is also obliged to:
- Read or follow directions / information and application procedures
- Good faith in the transaction
- Pay according to the agreed exchange rate
- Following the settlement of legal disputes consumer protection
Konsumen Cerdas Paham Perlindungan Konsumen
SMART CONSUMER is critical consumers and courageous fight for their rights if the goods / services purchased not in accordance with the required standards and in accordance with the agreement, but consumers also have to understand their obligations. ICON “Konsumen Cerdas Paham Perlindungan Konsumen” animals such as deer are analogous to having an attitude or behavior which cleverly and carefully than any other animal. Deer always have a lot of sense in living a life that is always protected from harm. Consumer behavior is expected to be like the hare ingenious, clever and cautious when trying to consume the goods and / or services.
Being a Smart Consumer tips:
1. Enforce Your Rights & Obligations As Consumers
Consumers are taught to critically and courageously fighting for their rights when goods / services are purchased not in accordance with the required standards and in accordance with the agreement, but consumers also need to understand their obligations as stated in the BFL.
2. Thorough Before Buying
Consumers have always taught the habit to peruse the goods and / or services offered / available in the market. Minimal by naked eye can be used to determine the actual state of the goods and / or services, and when it is less clear / understood, can convey to ask questions or to obtain information on the goods and / or services. Based on this, it can provide a general description of the goods and / or services offered on the market.
3. Note Label, MKG, and Period Expiration
Consumers should be more critical to know the condition of the goods and / or services, particularly on food items, beverages, medicines and cosmetics, in a state that is accompanied wrapped label. In the label included, among others: the composition, the benefits of the rules of use, and the period of validity.
When buying telematics and electronic products should be equipped with the manual (manual) and warranty card sales in Indonesian. Note the expiry date in order to be careful of goods coming into the body or used outside / upper body. Because the goods are so closely related to health, safety and security (K3L) consumers.
4. According to Ensure Product Quality Standard K3L
Consumers are invited to begin familiar with SNI products and attention to products that already are mandatory SNI. SNI products give more certainty to health, security and safety of consumers, even the environment (K3L).Currently there are products with SNI be voluntary (voluntary) and 89 types of products that are Mandatory SNI. Other standards imposed in the world is Japanese Industrial Standards (JIS), British Standards (BS), American Society for Testing and Materials (ASTM), the Codex Standard, Conformité Européenne (CE), and others.
5. Buy Match Requirement Not Desire
Consumers are invited to have a culture of consumer behavior does not mean the goods and / or services that you are the master or affect consumers as customers who controlled his desire to purchase goods and / or services.
Where can Konsumen Cerdas Complain:
1. PLAYERS OF BUSINESS, is the first step that must be done to resolve by peaceful means.
2. LPKSM, (Sadaya Consumer Protection Society Institute), if:
You do not reach a peaceful street with businesses that require mediation and advocacy to obtain compensation for the use of goods and services that do not comply with requirements; You need one of advocacy and support groups in the form of class action.
3. BPSK (National Consumer Disputes Completion), if you do not achieve peace with the way businesses and want to settle out of court, through the: Mediation, Conciliation and Arbitration.
Indag Office Provincial / District / City Units / other relevant Government Agencies.
Postage and Information Service Complaints Directorate Consumer Empowerment; Hotline: 021-344183; Email: email@example.com
Surveillance systems Consumer Protection Directorate General of Standardization and Consumer Protection, through: http://siswaspk.kemendag.go.id
5. COURT, when problems between consumers and businesses Konsumen Cerdas Paham Perlindungan Konsumen can not be settled out of court.